Welcome to Elite Golf Shop’s FAQ! We’re here to help you navigate our pro shop with the same precision you’d use on the fairway. Below you’ll find answers to common questions about our premium golf equipment, fast delivery, and exceptional service.

About Our Shop

What makes Elite Golf Shop different?
We combine professional-grade equipment with unbeatable prices (50-70% off retail) through direct manufacturer relationships. Our golf-obsessed team tests every product and organizes our menu to match how golfers think – from clubs to accessories to complete solutions.
Who is your typical customer?
We serve passionate golfers of all skill levels and budgets:
  • Value-seekers wanting premium brands at deep discounts
  • Serious players building professional-grade sets
  • Junior to senior golfers needing everything from drivers to tees
  • International customers wanting US-quality gear (excluding some Asian/remote areas)

Products & Equipment

What brands do you carry?
We curate top brands including TaylorMade, Titleist, and Callaway – all tested by our team to ensure quality meets our standards.
Do you offer complete golf sets?
Absolutely! Browse our “Complete Sets” category for professionally configured packages that take the guesswork out of building your bag.
Can I get advice on club selection?
Yes! Email our golf pros at [email protected] for personalized advice on loft angles, shaft flex, and other technical considerations.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, flexible payments.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Do you offer gift cards or certificates?
Not currently, but we’re working on adding this feature for the golf enthusiast in your life!

Shipping & Delivery

What are my shipping options?
âš¡ Standard Express Shipping ($12.95 flat rate):
– 10-15 days after processing (1-2 business days)
– DHL or FedEx with reliable tracking
– Signature confirmation included

🆓 Free Value Shipping (orders over $50):
– 15-25 days after processing
– EMS with basic tracking
Pro Tip: Order by 2PM EST for same-day processing. Avoid weekend delays by ordering Wednesday-Friday.
Where do you ship?
We ship globally from our Savannah warehouse, excluding some Asian and remote areas due to customs restrictions.
How are golf clubs packaged for shipping?
We use protective packaging that “would make a headcover proud” – with extra padding for club heads and reinforced boxes to prevent damage during transit.
Can I track my order?
Yes! You’ll receive real-time updates with tracking numbers sent the moment your clubs leave our warehouse.

Returns & Exchanges

What’s your return policy?
We offer a 30-day satisfaction guarantee. If you’re not completely happy with your purchase, you may return it within 15 days of receipt for a refund or exchange.
What if my clubs don’t have the right flex?
Simply return them within 15 days of receipt (in original condition) and we’ll help you find the perfect flex or issue a refund.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect due to our error.

Contact & Support

How do I contact customer service?
Email our support team at [email protected]. We typically respond within 24 hours.
What’s your physical address?
Elite Golf Shop
711 Tatem Street
Savannah, US 31405
(Note: This is our warehouse – we don’t have a retail storefront)
Do you offer international customer support?
Yes! We handle customs forms and international shipping issues so you don’t get bogged down. Our team is experienced with global golf equipment logistics.

Didn’t find your answer? Our golf pros are standing by to help at [email protected]. We’re committed to helping you elevate your game with quality equipment and exceptional service.